Warranty and Legal Guarantee Policy
At Velisica, we are committed to offering stylish, comfortable, and carefully selected women’s tops suitable for everyday wear, work, holidays, casual outings, evenings, and special occasions.
This policy explains our voluntary 30-day Quality Assurance Warranty and the mandatory legal guarantee rights that may apply to customers under Italian and European Union consumer law.
Our voluntary warranty is provided in addition to, and does not replace, restrict, or reduce, any mandatory consumer rights available under applicable law.
1. 30-Day Quality Assurance Warranty
Eligible women’s tops purchased directly from the official Velisica website are covered by our voluntary 30-day Quality Assurance Warranty, beginning on the date the order is delivered.
This additional warranty is intended to provide a simple and efficient claim process for verified manufacturing-related defects reported during the first 30 days after delivery.
2. EU and Italian Legal Guarantee
Consumers purchasing goods from Velisica may also benefit from the mandatory legal guarantee of conformity provided under applicable Italian and European Union consumer law.
For eligible consumer purchases within the European Union, the seller is generally responsible for a lack of conformity that becomes apparent within at least two years from delivery.
A product may be considered non-conforming where, for example, it:
- Does not match the product description or agreed characteristics.
- Is not suitable for the normal purposes of goods of the same type.
- Does not possess the quality, durability, appearance, or functionality reasonably expected from the product.
- Arrives with a defect that existed at the time of delivery.
Legal remedies may include repair or replacement and, where the conditions required by applicable law are met, a proportionate price reduction or termination of the sales contract and refund.
Nothing in this policy limits any mandatory legal guarantee or consumer remedy.
3. Manufacturing Defects Covered by Our 30-Day Warranty
Our voluntary 30-day warranty may apply to verified manufacturing-related defects, including:
- Production defects or manufacturing faults.
- Loose, broken, incomplete, or defective stitching and seams.
- Faulty buttons, zippers, hooks, clasps, snaps, or other fasteners under normal use.
- Fabric defects affecting the appearance, fit, or normal function of the top.
- Defective straps, sleeves, collars, cuffs, elastic sections, or adjustable details.
- Production-related defects affecting prints, embroidery, lace, beading, sequins, pleating, or decorative elements.
- Products that arrive damaged because of a manufacturing or production-related issue.
4. Issues Not Covered by the Voluntary Warranty
Our voluntary 30-day warranty does not normally cover damage or deterioration caused after delivery by:
- Normal wear and tear resulting from regular use.
- Incorrect washing, drying, ironing, steaming, or garment care.
- Failure to follow the care label or product-care instructions.
- Accidents, misuse, excessive pulling, improper handling, or unsuitable storage.
- Damage caused by jewelry, sharp objects, cosmetics, chemicals, perfume, bleach, or external factors.
- Repairs, tailoring, alterations, or modifications performed after delivery.
- Choosing an unsuitable size where the product supplied matches the ordered size and published measurements.
- Personal fit preferences that do not result from a product defect or inaccurate description.
- Loss, theft, deliberate damage, or neglect.
Natural variations in color, texture, print position, or fabric appearance that do not affect the product’s quality or functionality are not normally considered manufacturing defects.
These exclusions apply only to our voluntary warranty and do not exclude claims where the product is legally non-conforming under applicable consumer law.
5. Submitting a Warranty or Legal Guarantee Claim
If you believe your product contains a manufacturing defect or does not conform to the sales contract, please contact us as soon as reasonably possible at contact@velisica.com.
Please provide:
- Your order number or other proof of purchase.
- A clear description of the issue.
- Photographs showing the complete product and the affected area.
- The date on which the issue was first noticed.
- Any other information reasonably required to assess the claim.
Submitting photographs may allow us to assess a claim without requiring the product to be returned immediately. However, we may request that the product be returned for inspection where reasonably necessary.
Please do not send a product back before receiving return instructions from our customer support team.
6. Claim Assessment
We will assess the information supplied and determine whether the issue is covered by:
- Our voluntary 30-day Quality Assurance Warranty;
- The applicable legal guarantee of conformity; or
- Our Return & Refund Policy.
Claims submitted with all required information are normally reviewed within 3–5 business days.
More complex claims, carrier investigations, or physical product inspections may require additional time. We will keep you informed if further information or inspection is necessary.
7. Available Remedies
If a claim is approved under our voluntary warranty, we may offer an appropriate remedy depending on the nature of the defect and product availability, including:
- Repair, where reasonable and practical.
- Replacement with the same product.
- Replacement with an equivalent product, with your agreement.
- A proportionate partial refund.
- A full refund to the original payment method.
- Store credit, only where accepted by the customer.
For claims covered by the mandatory legal guarantee, remedies will be provided in accordance with applicable consumer law. Any repair or replacement required under the legal guarantee will be provided without charge to the consumer where legally required.
A refund will normally be issued to the original payment method. Store credit will not replace a legally required monetary refund unless the customer expressly agrees.
8. Return Shipping for Approved Claims
If we confirm that a product is defective, incorrect, or legally non-conforming, Velisica will provide return instructions and cover reasonable return shipping costs where required by applicable law or this policy.
Customers should not independently purchase an unusually expensive return service without first obtaining our approval.
If an inspection determines that the product is not defective and the issue resulted from misuse, improper care, accidental damage, or another excluded cause, return shipping costs may remain the customer’s responsibility where permitted by law.
9. Proof of Purchase and Eligibility
Claims must relate to products purchased directly from the official Velisica website. An order confirmation, invoice, payment record, or other reasonable proof of purchase may be required.
Our voluntary 30-day warranty does not apply to products purchased from unauthorized third-party sellers.
This restriction does not remove any rights a customer may have against the third-party seller from whom the product was purchased.
10. Care Recommendations
To help preserve the quality, shape, color, and appearance of your women’s tops, we recommend:
- Checking and following the garment care label before washing.
- Using cold or lukewarm water and a suitable gentle detergent.
- Hand washing delicate garments or using an appropriate delicate machine cycle.
- Placing lace, embellished, beaded, sequined, or strappy tops inside a laundry bag where appropriate.
- Separating light, dark, and strongly colored garments before washing.
- Avoiding bleach, harsh chemicals, and unsuitable stain-removal products.
- Avoiding twisting, wringing, or excessively stretching delicate fabrics.
- Air drying where suitable and avoiding prolonged exposure to strong direct sunlight.
- Using an ironing or steaming temperature appropriate for the fabric.
- Storing garments in a clean, cool, and dry place.
Care recommendations are general guidance. The instructions shown on the product’s care label should take priority.
11. Relationship With Other Policies
This Warranty and Legal Guarantee Policy should be read together with our Return & Refund Policy, Shipping Policy, Privacy Policy, and Terms of Service.
The 60-day return period described in our Return & Refund Policy applies to eligible returns subject to its conditions. It is separate from both the 30-day voluntary warranty and any mandatory legal guarantee rights.
12. Mandatory Consumer Rights
Nothing in this policy excludes, restricts, or replaces any mandatory consumer right or remedy available under Italian law, European Union law, or other applicable consumer-protection legislation.
If any provision of this policy conflicts with a mandatory legal right, the mandatory legal right will take precedence.
13. Contact Information
If you have questions about this policy or wish to submit a warranty or legal guarantee claim, please contact us:
Store: Velisica
Full Name: Anas Sangad
Address: Piazza della Vittoria 10, 23877 Paderno d'Adda, Lecco, Italy
Email: contact@velisica.com
Phone: +39 352 637 0563
Business days refer to Monday through Friday, excluding public holidays in Italy.