Orders are normally processed and dispatched within 1–2 business days after successful payment confirmation.

• European Union & Switzerland: 8–10 business days
• United Kingdom: 6–10 business days
• South Africa: 8–12 business days

Delivery times are estimates and are not guaranteed. Customs procedures, local courier operations, severe weather, public holidays, transportation disruptions, or other circumstances beyond our reasonable control may cause delays.

Velisica offers free standard shipping on qualifying orders over €30.

For orders below €30, the applicable shipping fee will be calculated and displayed during checkout before payment is completed.

Where required by law, prices shown on our website include applicable VAT.

International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Unless these charges are specifically included or collected during checkout, they are the responsibility of the customer.

Velisica does not control customs charges or customs processing times.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.

Tracking information may take a short period to become active after the package has been handed to the carrier.

If you have not received tracking details after your order has been shipped, contact us at contact@velisica.com.

We accept the secure payment methods displayed during checkout. Depending on your country, device, and checkout eligibility, these may include major credit cards, debit cards, and supported digital payment services.

The exact payment options available for your order will be shown before you complete your purchase.

Payments are processed through secure third-party payment providers using encrypted technology. Velisica does not store your complete credit or debit card details.

A payment may be declined because of incorrect billing information, insufficient funds, security checks, card restrictions, or authorization decisions made by your bank or payment provider.

Please verify your payment and billing details or contact your bank before trying again.

For your security, Velisica cannot override a decline issued by a bank or payment provider.

Please contact us as soon as possible at contact@velisica.com.

We will make reasonable efforts to modify or cancel an order before it has entered processing or been dispatched. However, changes and cancellations cannot be guaranteed after an order has been submitted.

Once an order has been shipped, it cannot be modified or cancelled. After delivery, eligible items may be returned in accordance with our Return & Refund Policy.

Eligible products may be returned within 60 days of delivery, subject to the conditions in our Return & Refund Policy.

Returned products must be unused, unworn, unwashed, unaltered, and in their original condition. Original packaging, tags, labels, accessories, and proof of purchase must be included where applicable.

Products that do not meet the return requirements may not qualify for a refund.

Email contact@velisica.com before returning any item.

Please include:

• Your order number
• The reason for the return
• Photographs if the product is damaged, defective, or incorrect

Once your request has been reviewed, we will provide the correct return address and return instructions.

Returns sent without prior authorization may be refused or experience processing delays.

Customers are responsible for return shipping costs unless the return is due to an incorrect item, verified manufacturing defect, or another error made by Velisica.

We recommend using a tracked shipping service because responsibility for the returned package remains with the customer until it has been received and accepted by Velisica.

Original shipping charges are generally non-refundable unless the return results from our error or a verified defective product.

After your return has been received and inspected, we will notify you by email whether your refund has been approved.

Approved refunds are issued to the original payment method within 5–10 business days.

Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.

Contact us within 7 days of delivery if your order arrives damaged, defective, incomplete, or incorrect.

Please provide:

• Your order number
• Clear photographs showing the issue
• A brief description of the problem

After reviewing your claim, we will provide an appropriate solution, which may include a replacement or refund where applicable.

Velisica does not currently offer direct exchanges.

To order a different size, color, or style, return the eligible item for a refund and place a new order through our website.

The following products may not be eligible for return unless they arrive damaged, defective, or incorrect:

• Used, worn, washed, altered, or damaged products
• Items without their original tags or packaging
• Personalized or custom-made products
• Products marked as final sale or non-returnable
• Intimate apparel or hygiene-sensitive products with removed or broken hygiene seals

Any product-specific return restrictions will be displayed on the relevant product page where applicable.

Eligible products are covered by our 30-day Quality Assurance Warranty, beginning on the delivery date.

The warranty may cover verified manufacturing-related problems, including:

• Faulty stitching or defective seams
• Manufacturing defects affecting the fabric
• Defective buttons, hooks, zippers, or fasteners
• Defective decorative details caused during production

Normal wear, accidental damage, misuse, improper washing, poor care, or customer alterations are not manufacturing defects.

Some Velisica women’s tops are offered in a flexible One Size fit that may generally suit:

• EU Sizes: 36–42
• Bust: approximately 80–98 cm
• Waist: approximately 60–82 cm
• Hips: approximately 85–106 cm

These measurements are general guidance only. Fit may vary according to the fabric, stretch, cut, neckline, and product design.

Please review the measurements and sizing details shown on the individual product page before ordering.

Velisica currently offers shipping to:

• European Union countries
• Switzerland
• The United Kingdom
• South Africa

Shipping availability is confirmed during checkout. For questions about another destination, contact us at contact@velisica.com.

Customers are responsible for providing a complete and accurate delivery address during checkout.

If you notice an error, contact us immediately. We will make reasonable efforts to correct the address before dispatch, but changes cannot be guaranteed once processing has started.

If a package is returned because of an incorrect or incomplete address, refused delivery, or repeated failed delivery attempts, additional shipping or handling costs may apply where permitted by law.

Yes. Products from the same order may occasionally be dispatched separately because of warehouse availability, inventory management, or logistical requirements.

If your order is split into multiple shipments, you may receive separate shipment confirmations and tracking details for each package.

Our customer support team can assist with orders, returns, refunds, shipping updates, warranty claims, payment questions, and product information.

Email: contact@velisica.com

Phone: +39 352 637 0563

Address: Piazza della Vittoria 10, 23877 Paderno d'Adda (LC), Lecco, Italy